Monitor
Uptime, errors, and the critical paths — watched at the coverage level you chose.
Code Crafters
Keep shipping — we'll keep it running.
Monitoring, fixes, updates, and a clear response path after launch — so a 2am error isn't a founder problem.
MonitoringIncidentsPatchesReports
Interactive maintenance watch deck. Choose a coverage level and simulate an incident to see the response playbook.
Priority coverage, 1h response. All systems operational.
WatchDeck
Live status
Priority
Faster SLAs. Critical paths watched after hours.
Web
Marketing + app shell
Operational
Watched overnight
API
Core backend health
Operational
Watched overnight
Checkout
Payments path
Operational
Watched overnight
Jobs
Cron & queues
Operational
Business hours
Incident playbook
0:00Detected
Triaged
Patching
Resolved
All quiet. Simulate an incident to see how we detect, triage, patch, and close.
Change coverage to retarget overnight watch and SLA. Then break something — watch the response path, not a feature checklist.
What's included
Deliverables a founder can price against.
Not a vague “we’ll be there” promise — the coverage, response, and reporting that decide whether support is real after launch day.
Checks and alerts that mean something — so you’re not woken up by noise, and you aren’t the last to know when it matters.
Defined SLAs by coverage level, a clear triage path, and fixes that get verified before we call it closed.
Routine updates on a schedule, with staging when the change could bite — not a surprise weekend changelog.
Periodic passes on Core Web Vitals, disk, queues, and the paths that make you money.
What happened, what we fixed, and a short list of small improvements queued for the next cycle.
Process
An ops loop that never really ends
Monitor → triage → fix → report — then back to monitor. Order matters when something breaks; the loop is the engagement.
Triage
Impact scoped fast. Isolate the break so the rest of the product keeps serving.
Fix
Patch, verify, deploy. Recurrence checks before anyone declares victory.
Report
Incident notes and a monthly digest — then back to monitor. The loop is the product.
→ loops back to Monitor
Mini case: store that stopped waking the founder at 2am
An ecommerce brand had solid traffic and a fragile habit — every payment blip pinged the owner first. We put Checkout and API on Priority WatchDeck coverage, with a playbook like the one you just ran. Incidents still happen; the founder is no longer the pager.
99.9%
Uptime on watched paths
−70%
Founder “site down” pings
38m
Median time to resolve
Reliability stack
Chosen for the systems we keep alive — not a logo wall. Hover a chip for the usual fit.
Uptime checksError trackingStagingBackupsRunbooksDependency auditsOn-call rotaStatus notes
- Alerts tied to real customer impact
- SLAs that match your coverage level
- Patches with a staging safety net
- A human on the other end of the ticket
Maintenance & Support
Ready for support that shows up?
Share what you've launched, how critical uptime is, and the coverage you want. A project lead will reply within one business day — same Request a quote path as the rest of the site.
Prefer a signed NDA first? Read our NDA
Sibling to the build services — same system, post-launch signature.